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October 14, 2019
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IBEW - AT&T DIRECTV Call Center Tentative Agreement Highlights
Updated On: May 15, 2019

May 14, 2019

On Friday, May 10, 2019 the IBEW System Council T-3 (SCT-3) and AT&T/DIRECTV reached a tentative agreement on a new four-year contract covering employees working for the company in DIRECTV call centers. The new tentative agreement must be voted on and accepted by the members of the IBEW. 

The IBEW SCT-3 will present the contract to its members over the next few weeks through a series of meetings and other communications.  After reviewing the new contract we feel our members will agree with the officers and delegates of the IBEW SCT-3 and vote to accept the tentative agreement.

The highlights are as follows:

 

Wages

2.25% effective August 25, 2019

3.0% effective August 23, 2020

2.25% effective August 22, 2021

2.25% effective August 21, 2022

$750 Ratification Bonus Lump Sum Payment

New Customer Care and Customer Solutions Associate Wage Schedules

In addition, a new higher wage schedule for Customer Care Associate and Customer Solutions Associate is being established at all steps.  When combined with the general wage increase above, the cumulative raise at top rate is nearly 12%.  For employees in wage progression, the wage increase could total as much as 39% during the term of the contract.

The new wage scales can be found by clicking here.
 


Contractual language changes

  • Mini-shift bids when new hires are released so senior employees have more favorable schedule options.
  • Limits on the number of call observations that can be conducted each month by management. Employees also involved in selecting the calls to be reviewed. 
  • Ability to file a grievance for employee with 1 month of service or more (was 4 months). 
  • Increase the time for a grievance to be filed from 15 days of the incident to 30 days. 
  • Bereavement time can be taken for funeral services or memorial services.  Additional time will be available for out of town funerals.


Benefit Changes

  • Medical levels of coverage will change from two tiers to four tiers.
  • New Hires’ eligibility for Short-Term Disability benefits will begin at 18 months Term of Employment.
  • Cost Sharing changes to Medical, Dental, and Vision as follows:

Medical

Monthly Contributions

Option 1

2020

2021

2022

2023

Individual

$178

$181

$182

$183

Ind + Spouse

$383

$406

$436

$466

Ind + Child(ren)

$303

$307

$313

$322

Family

$401

$424

$449

$475

Option 2

2020

2021

2022

2023

Individual

$84

$88

$94

$99

Ind + Spouse

$205

$225

$249

$280

Ind + Child(ren)

$144

$156

$165

$175

Family

$230

$252

$277

$301



Tobacco Use Contribution

A surcharge will be added to Medical Monthly Contributions for Employees and/or Spouses who use tobacco and choose not to participate in a company designated Tobacco Cessation program, as follows:

2020

2021

2022

2023

Surcharge

$50

$60

$65

$70



Deductibles

Option 1

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$750

$2,625

$800

$2,800

$850

$2,975

$900

$3,150

Ind + Spouse

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Ind + Child(ren)

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Family

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Option 2

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$1,550

$6,200

$1,600

$6,400

$1,650

$6,600

$1,700

$6,800

Ind + Spouse

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600

Ind + Child(ren)

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600

Family

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600



Annual Out-of-Pocket Maximums

Option 1

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$3,750

$11,250

$4,000

$12,000

$4,250

$12,750

$4,500

$13,500

Ind + Spouse

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Ind + Child(ren)

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Family

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Option 2

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$6,550

$19,650

$6,550

$19,650

$6,550

$19,650

$6,550

$19,650

Ind + Spouse

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

Ind + Child(ren)

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

Family

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300



Prescription Drug Program (Rx)

Retail Network Copays (Up to 30 day supply, 2 fill limit for maintenance):

Option 1

2020 - 2023

Generic

$10

Preferred

$35

Non-Preferred

$80


 


 Option 2 - No change

 


Mail Order Copays (Up to 90 day supply):

Option 1

2020 - 2023

Generic

$20

Preferred

$70

Non-Preferred

$160


 

 
Option 2 - No change

 


Dental
Monthly Contributions

2020 - 2023

Individual

$8

Individual + 1

$17

Family

$27



Vision

Monthly Contributions

2020 - 2023

Individual

$2.50

Individual + 1

$5.50

Family

$9


 


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