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June 25, 2019
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IBEW - AT&T DIRECTV Call Center Article by Article 2019 Tentative Agreement Highlights
Updated On: May 21, 2019

May 21, 2019 - This update contains more information on changes made to articles, appendixes, memorandums and letters to the IBEW System Council T-3 (SCT-3) and AT&T/DIRECTV  four-year tentative agreement covering employees working for the company in DIRECTV call centers. If you have any questions, please do not hesitate to ask your IBEW representative.

Your IBEW bargaining team approves of the proposed agreement and is recommending that you vote YES on the ballot that has been sent to your home address on file.

2019 Article by Article Changes

Article 1 Agreement - Date Change.
Article 2 Recognition -Section 1: Add Chicago, IL
Article 3-No Changes
Article 4-No Changes
Article 5-No Changes
Article 6-No Changes

Article 7 Grievance Procedure

  • Section 2: Change to thirty (30) Calendar Days
  • Section 10: Change to thirty (30) Calendar Days

Article 8-No Changes
Article 9-No Changes
Article 10-No Changes
Article 11-No Changes

Article 12 Hours of Work

  • Add Section G:  The Company will initiate mini-shift bids to integrate new hires into the existing schedule.  Prior to placing new hires into open slots management will make them available to others in the center and bid on them by seniority.

Article 13-No Changes

Article 14 Force Adjustment

  • Section 4: Maximum is now $17,000.

Article 15-No Changes
Article 16-No Changes

Article 17 Company-Union Relationship

  • Section 7: One union representative per local who represents over 150 employees may be granted up to 960 hours per year for union activities.

Article 18-No Changes
Article 19-No Changes
Article 20-No Changes

Article 21 Absences

  • Section 5: Memorial Services have been added.
  • Employees may now take one additional unpaid day off for services that are over 200 miles from the employee’s home.

Article 22 Vacations

  • Section 3: Employee waives and forfeits right to receive pay for vacation days if terminated for misconduct which now includes rights under state laws.

Article 23 Holidays

  • Section 1: Floating and Designated Holidays for new employees earned after October 31st may be carried over to the first quarter of the following year.

Article 24-No Changes
Article 25-No Changes

Article 26 Duration

  • Dates Changed to August 25, 2019 and May 19, 2023.
Wage Table Increases for Customer Care and Solution Associates
  • The wages tables for these two titles are increasing. View those details by clicking here.

General Wage Increases

  • Effective August 25, 2019 Basic Weekly Wage Rates will be increased by 2.25%.
  • Effective August 23, 2020 Basic Weekly Wage Rates will be increased by 3.00%.
  • Effective August 22, 2021 Basic Weekly Wage Rates will be increased by 2.25%.
  • Effective August 22, 2022 Basic Weekly Wage Rates will be increased by 2.25%.

The new wage tables with the General Wages Increases (GWI) can be found here.

Ratification Bonus

  • Members will received a $750 bonus if they approve the tentative agreement by June 10, 2019.

Letters of Agreement

  • Letter addressing Call Quality Observations
  • Letter on the ability for employees to be part of the National Transfer Plan.
  • Letter regarding participation in AT&T Your Heath Matters and Your Money Matters.
  • Letter regarding CVS Caremark. Employees can pick up 90 day prescriptions at CVS pharmacies and receive the lower mail order rates.
  • Letter regarding the waiving of benefits and entitlements regarding City of Chicago and Cook County Ordinances concerning minimum wage, sick leave and earned sick leave.

Benefit Changes

  • Medical levels of coverage will change from two tiers to four tiers.
  • New Hires’ eligibility for Short-Term Disability benefits will begin at 18 months Term of Employment.
  • Cost Sharing changes to Medical, Dental, and Vision.
  • Detailed Benefit information can be found on the IBEW 21 website by clicking here.

Medical

Monthly Contributions

Option 1

2020

2021

2022

2023

Individual

$178

$181

$182

$183

Ind + Spouse

$383

$406

$436

$466

Ind + Child(ren)

$303

$307

$313

$322

Family

$401

$424

$449

$475

Option 2

2020

2021

2022

2023

Individual

$84

$88

$94

$99

Ind + Spouse

$205

$225

$249

$280

Ind + Child(ren)

$144

$156

$165

$175

Family

$230

$252

$277

$301



Tobacco Use Contribution

A surcharge will be added to Medical Monthly Contributions for Employees and/or Spouses who use tobacco and choose not to participate in a company designated Tobacco Cessation program, as follows:

2020

2021

2022

2023

Surcharge

$50

$60

$65

$70



Deductibles

Option 1

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$750

$2,625

$800

$2,800

$850

$2,975

$900

$3,150

Ind + Spouse

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Ind + Child(ren)

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Family

$1,500

$5,250

$1,600

$5,600

$1,700

$5,950

$1,800

$6,300

Option 2

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$1,550

$6,200

$1,600

$6,400

$1,650

$6,600

$1,700

$6,800

Ind + Spouse

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600

Ind + Child(ren)

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600

Family

$3,100

$12,400

$3,200

$12,800

$3,300

$13,200

$3,400

$13,600



Annual Out-of-Pocket Maximums

Option 1

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$3,750

$11,250

$4,000

$12,000

$4,250

$12,750

$4,500

$13,500

Ind + Spouse

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Ind + Child(ren)

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Family

$7,500

$22,500

$8,000

$24,000

$8,500

$25,500

$9,000

$27,000

Option 2

2020

2021

2022

2023

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Network ONA & PPO

Non-Network & Non-PPO

Individual

$6,550

$19,650

$6,550

$19,650

$6,550

$19,650

$6,550

$19,650

Ind + Spouse

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

Ind + Child(ren)

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

Family

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300

$13,100

$39,300



Prescription Drug Program (Rx)

Retail Network Copays (Up to 30 day supply, 2 fill limit for maintenance):

Option 1

2020 - 2023

Generic

$10

Preferred

$35

Non-Preferred

$80


 


 Option 2 - No change

 


Mail Order Copays (Up to 90 day supply):

Option 1

2020 - 2023

Generic

$20

Preferred

$70

Non-Preferred

$160


 

 
Option 2 - No change

 


Dental
Monthly Contributions

2020 - 2023

Individual

$8

Individual + 1

$17

Family

$27



Vision

Monthly Contributions

2020 - 2023

Individual

$2.50

Individual + 1

$5.50

Family

$9


 


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